Standards and Commitments

January 23, 2012

As manager of SurvivalRealty.com, I commit to meeting the following standards:

• Communications*
• I will check, read, and respond to email daily.
• I will respond to all email needing a response within 24 hours. 
• I will answer the phone (775-624-4831) anytime that circumstances permit.
• I will return missed calls within 48 hours.
• Finances
• I will record all details of every payment received within 24 hours.
• I will send an email receipt for every payment within 24 hours.
• Record-keeping
• I will record contact, publication, run, and expiration dates, as well as payments, changes, and billings.
• This full record will be available to the advertiser on request. 
• Service
• I will complete any requested changes to an ad within 72 hours, if sufficient information is available. (Limited to one major update monthly.)
• Growth & Maintenance
• I will contact a minimum of 14 potential advertisers every week.
• I will send a notification 7 days before each ad comes due for renewal.
• Accountability
• I will prepare a report that details how well I have met these standards every week, and will send it to four family members and friends. 
• The report will also note whether I am meeting personally assigned work requirements.
• I will make this report available to any interested reader or advertiser, on the same weekly basis, or on request. Send an email to jonathan@rawles.to.

*While I will be working 7 days per week, there are times that I will be out of cell phone service and away from the internet. These will be exceptions to the usual time standards, and will be noted in the weekly report.